I have been charged twice. Can I get a refund?Updated 3 months ago

Addressing Double Charges from FiftyFlowers

If you've noticed two charges from FiftyFlowers on your credit card, rest assured, there's a straightforward explanation:

Multiple Order Submissions: On rare occasions, an order might be submitted more than once if the confirmation page takes a moment to load. We're vigilant about spotting these duplicates to ensure only intentional orders are processed.

Understanding Pending Transactions: When an order is placed, a payment authorization is initiated, appearing as "Pending Transactions" on your credit card statement. This is a normal part of securing your order.

Charge Finalization: We finalize the charges for confirmed orders at the end of each business day. If an order hasn't been confirmed, its authorization will be released, with pending charges typically cleared by your bank within 24 hours, based on their processing times.

Concerns About Charges: Should you have any questions or believe there's been a mistake with your billing, we encourage you to reach out. Our team is dedicated to swiftly resolving any issues, ensuring your experience with FiftyFlowers is nothing but positive.