Why are my roses wilted, not bloomed or look bad on the outside?Updated 3 months ago

Addressing Concerns with Wilted or Unbloomed Roses 🌹

Receiving roses in bud form with guard petals is standard, but if your roses appear wilted, unbloomed, or have unsightly outer petals upon arrival, here's what you should consider:

Understanding Guard Petals: The outer petals, known as guard petals, serve to protect the rose during shipping. They might look brown, deformed, or less appealing, which is entirely normal and expected.

The Importance of Grooming: Proper grooming upon receipt is crucial. This process involves trimming the stems, hydrating the roses in water, and removing unnecessary foliage and the guard petals.

Petals Removal: It’s standard floristry practice to remove 5 to 10 petals per rose to reveal the beauty underneath. This step is essential for preparing your roses for display.

If Quality Concerns Persist: Should concerns about the quality of your roses remain after these steps, we're here to assist:

Visit Our Help Center: For support, head over to our Help Center. Using our straightforward contact form, you can quickly relay your concerns to us. You'll also find the option to attach digital pictures of the flowers, allowing us to better assess and address your concerns.

Explore Additional Resources: Our Help Center also features a comprehensive knowledge base filled with articles that might provide further insights into flower care and troubleshooting.

We are committed to resolving any issues swiftly and ensuring your satisfaction with our blooms. Following these guidelines helps us assist you more effectively, ensuring every step from flower care to troubleshooting is clear and manageable.

Your enjoyment of our flowers is our highest priority, and we appreciate the opportunity to support you in making your floral experience as delightful as possible.