What is your Total Satisfaction Gurantee?Updated 3 months ago
Our Total Satisfaction Guarantee
Welcome to FiftyFlowers, where our passion is crafting unforgettable moments with the beauty of flowers. With over twenty years of experience, we've perfected the art of delivering exceptional blooms. Our Total Satisfaction Guarantee stands as our commitment to you, ensuring every shipment meets our high standards of quality and freshness.
Your Commitment
To ensure your flowers reach their full potential, please adhere to our Flower Care & Preparation Guide. Proper care is crucial for their beauty and longevity. While embracing the natural uniqueness of each bloom, we guarantee they'll arrive fresh and ready to be part of your beautiful moments.
Delivery Details
Timely delivery is essential for maintaining the freshness of your flowers. Your order might arrive in separate shipments from FedEx and UPS on the same day to guarantee the best condition. We advise having someone available to receive the packages at the delivery address. Please note, that carriers follow strict guidelines and may not be able to accommodate specific personal instructions or notes.
Mother Nature's Touch
We celebrate the natural diversity of our flowers. Each stem has its own unique story and character, and while we strive for perfection, our guarantee includes embracing these natural variations as part of their charm.
Total Satisfaction Process
Should you need to utilize our Total Satisfaction Guarantee, our claim process is designed to be simple and supportive:
Visit our Help Center.
You'll see the option to "Submit a Claim" prominently displayed. Click on it to start the process.
Follow the prompts to provide details about your claim.
Our team of Flower Doctors will dive into your claim once we receive it, diagnosing and resolving any issues as quickly as possible. Expect updates from us as we work to ensure you're delighted with our resolution.
We recommend submitting your claim within 24 hours of receiving your flowers. Our goal is your total satisfaction, and we're committed to resolving any concerns efficiently and empathetically.