Need to file a claim?Updated 2 months ago
How to Submit a Claim
We've streamlined our claim process to be more supportive and straightforward through our Help Center. You can submit a claim here: Submit a Claim
Our Claims Policy:
Product Claims Requirements: For claims concerning product issues like poor quality, incorrect items, or wrong quantities, please follow the following guidelines.
Timely Filing:
Within 24 Hrs of Delivery: Claims must be filed within 24 hours of receiving your delivery. We understand the importance of promptly addressing concerns, so please initiate the claim process within this timeframe.
After 24 Hrs of Delivery: While we cannot guarantee resolution for claims filed after this period, we are open to reviewing them on a case-by-case basis.
Image Upload Requirements for Product Claims: To help us understand and resolve product concerns effectively, please provide the following three images.
1. Box Label Snapshot: A clear shot of the farm label on the box, so we can know exactly what was supposed to be inside. Please note, we do not require the shipping label. Refer to the example of the farm label in the photo below for guidance. This barcode carries vital information about the product, allowing our farm to trace any issues and prevent them from recurring. Every box is labeled with a unique barcode that provides detailed information, including the packer’s identity, the contents, the originating crop, and the preparation date.
2. All Together Now: Gather all your flowers and snap a photo where they're all in view. Please ensure the photo displays all stems of each flower type in a single grouping as received. For instance, if you’re submitting a claim for two different products, provide a group shot of each product—resulting in two images. For example, if you purchased 3 bunches of peonies, snap a photo of all three bunches in one frame.
*Please remove the packaging and sleeves from the flowers for better visibility.
3. The Nitty-Gritty: A close-up of the problem areas. Please provide clear photos of all damaged product, not just a few stems. To help our Flower Doctors address the issue effectively, we need a complete record of all damaged stems. For any size differences, include a photo of the flower or bloom next to a measuring tape for reference. The more detail you provide, the better we can assist you.
These photos are like gold for speeding up your claim, giving us everything we need to get to the bottom of things. Completing these steps is like giving us a roadmap to helping you. Once your claim hits our inbox, our Flower Doctors will diagnose and solve your flower woes. We'll keep you in the loop with updates and work our magic to ensure you're smiling again soon.
Our team of Flower Doctors will dive into your claim once we receive it, diagnosing and resolving any issues as quickly as possible. Expect updates from us as we work to ensure you're delighted with our resolution.
You can submit a claim here: Submit a Claim