I'm missing some of my roses. What do I do?Updated 3 months ago

Addressing Concerns About Missing Roses

We understand your concern if you believe some roses might be missing from your order. To ensure you've received the full quantity, here’s a quick guide to verify the count:

Roses are Bunched in 25 Stems: Our rose bunches are carefully arranged to contain 25 stems each. It's highly unlikely for a bunch to be incomplete due to our meticulous packing process.

Double-Layered Arrangement: At first glance, you might see only 12 roses when looking directly down at the bunch. This is because the roses are arranged in two layers, with an inner layer hiding the remaining 13 roses.

How to Count: For an accurate count, gently turn the bunches upside down and count the stems, not the heads. Counting the stems is the most reliable method to ensure you've received all 25 roses.

Safe Travel Packaging: The double-layered arrangement not only maximizes the beauty of each bunch but is also a standard practice in the floral industry to ensure the roses travel safely and arrive in perfect condition.

If You Still Have Concerns: Should you have any doubts after counting, we're here to help. For assistance, please contact us directly at 1.877 50 ROSES (507.6737) or visit our Help Center. Here, you can find additional support options, including the ability to submit a query or use live chat for real-time assistance. We're committed to resolving any issues promptly and ensuring you're delighted with your order.

Rest assured, our goal is for you to enjoy the full beauty of the rose bunches you've chosen. We're here to support you every step of the way.